Interviewing Realtors® to Help You Sell Your House

When choosing a realtor, interview at least three before you hire one to help you sell your house. The depth and confidence with which a realtor is able to answer the following questions will help you know who YOUR Realtor is.  Be aware of the markers of a good realtor.  Hint: it’s not about how many likes, followers, etc. they have on social media.  It’s not even about how many testimonials they have collected.  

What Sets the Realtor Apart

  1. How quickly can you email us recent “sold” comparables? R: The best answer is “We can put you on autopilot. I use the MLS tools to automatically email you updates on comparable homes in your area.”
  2. Why should we choose you to represent us? R: You are looking for depth, sincerity, and insightfulness. “ I’ll work my hardest.” is not as good as, “ I’ll hold an open house every other weekend.”
  3. What is your policy on returning customers telephone calls? R: You are setting an expectation. Is the response reasonable? This is a question to ask their references to see if they match up.  
  4. If a homebuyer asks what a home is worth, what do you say? R: You are looking for their familiarity with agency law. A good answer is “I show them a datasheet of comparable homes unless you instruct me otherwise.”
  5. Do you have price range preferences or particular areas you work in which you are most proficient? R: You are testing for consistency. Check against their references.
  6. What sets you apart from other agents that benefits your clients? R: The expectation they have of themselves for their clients and their perception of how the industry works. They should have examples, such as professional photographs, anecdotes that demonstrate commitment, or a certain tactic.  
  7. How do you establish your opinion of value for a home? R: Knowledge check. Do they adjust for differences between features of the comparables? Do they find the same style of home, such as a ranch if the subject property is a ranch?
  8. How do you find your customers? R: Sources they name, such as “open houses” that require effort on their part are an indicator. Referrals from other customers are good. A poor answer is, “ People just come.”
  9. What is your position on home inspections and home warranties? R: Inspections are valuable in all transactions, and a home warranty depends on the home’s age, condition, and the coverage.

What Sets the Company Apart

  1. What is your company’s track record for average market time and rate of listings expiring or unsold? R: This question creates work for them. Will they respond, and with an MLS generated answer?
  2. What services, if any, does your company offer that is not provided by your competitors? R: Can they articulate some reason their company stands out? No real answer is a red flag.
  3. Does your company have a satisfaction guarantee? R: You are looking to see how hassle-free it will be to remove yourself if the relationship sours.
  4. What kinds of real estate training and continuing education do you receive? R: Their general level of education and education geared toward helping the consumer, such as an appraisal course. Is the company behind them?
  5. Why is the company support you receive beneficial to your customers? R: Do they understand the value of company support and how it helps you. Can they give you an example?
  6. What backup support is available when you are out of the office or on vacation? R: How are your interests protected if you cannot reach them, and their reaction to your question. “ I’m here 24-7 ” is not the answer. “Mary Smith and I share a desk and we have a financial arrangement to make sure our clients are covered,” is much better.

References, Credentials, Supervisor’s Contact Info

  1. Can you provide the name and telephone number of three references? R: Not a good sign if you cannot talk with their former customers.
  2. What is your favorite customer service “Wow” story? R: An answer like “ I have too many to count ” is not a real answer. A  seasoned agent will have a good story. A rookie may say, “I haven’t had one yet,” which is OK. 
  3. Will you share your credentials for a violation check? R: If there is hesitancy or they say “yes” but you do not receive the information, it is not a good sign.
  4. Do you have an assistant or assistants? R: You are seeking to understand how they work.
  5. What is your direct supervisor’s contact information? R: You are testing their adeptness, and it is useful information to have. Are they put-off? Do they seem shocked? Or do they understand why you may ask and not miss a beat. 
  6. Can you add anything you feel would help assure your selection? R: Most will have other information to add, and you get a sense about them as a person.

The variety, depth and the reaction of the different contenders will help you make the best choice. These questions are designed to draw out the differences between candidates. Industry experts hold a common belief that your choice of agents will make a difference in your outcomes.

Thanks for reading!  If you’d like to know more, please reach out via any of the following methods:

Cell: 512-731-9304



Facebook: My personal Facebook Page

Facebook: My Business Facebook Page


Posted on July 28, 2019 at 9:20 pm
Cindy Hill | Category: For Sellers

What Every Seller Needs to Know About Closing- A Checklist to Close

Walk-throughs, closing costs, and other items to check off your list before the big finish!

Closing time. You did it!

If you’re here, then you’ve found a buyer, negotiated home repairs, and are ready to move out — and on. But before you can make this sale official (and get paid!), you still have a few items to cross off your list.

Closing Is the Final Step

Closing is when both parties sign the final ownership and insurance paperwork, and the buyer becomes the legal owner of the home.

Typically, the closing day takes place about four to six weeks after you signed a purchase and sale agreement. During this window, the buyer’s purchasing funds are held in escrow until all contingencies, like the home inspection contingency and appraisal contingency, are met.

Before You Close, You’ll Have a Final Walk-Through

Most sales contracts give the buyer one last chance to do a walk-through of the home within 24 hours of settlement. This is their chance to check that the property is in good condition, and to make sure the agreed-upon repairs were completed.

In most cases, no problems arise at this stage of the transaction. (If something is amiss, your agent can walk you through it.) The final walk-through mostly gives buyers peace of mind knowing that you, the seller, have adhered to the conditions of the sales contract and home inspection-related repairs.

Follow These Steps to Prepare for the Final Walk-Through

To help ensure that the walk-through goes smoothly, take these six steps ahead of time to prepare:

Step #1: Clean house. Your home should be spotless for the final walk-through. Assuming the buyer is taking ownership on closing day, you should be fully moved out at this point. But moving can be messy. After purging, packing, and moving, you may want to do one more deep cleaning.

Step #2: Leave owner’s manuals and warranties. Make the buyer’s life easier by providing all manuals and warranties you have for home appliances. Print physical copies and put these documents in one place for the new owner. If you have receipts from contractors for repairs, leave them with the manuals.

Step #3: Provide a vendor list. Give the buyer contact information for home contractors or maintenance companies that you’ve used in the past. These vendors are familiar with your home, and the new owner will appreciate having a list of servicers they can trust will take good care of their new home.

Step #4: Check for forgotten items. Do one more check throughout the home to make sure you’re not leaving anything behind. One exception: You may want to leave unused or leftover paint cans in the colors currently in use within the home — but confirm with the buyer first.

Step #5: Lock up. Until the settlement is complete, you’re legally responsible for the home — meaning you’d be liable if there’s a break-in before closing. So, the day before settlement, make sure to close window coverings and lock the entry doors. If a house looks un-lived in, it’s a welcome sign to burglars. It’s a good idea to leave a porch light on or to set an interior light to turn on and off with a timer.

If the final walk-through reveals an issue with the house, don’t panic. The standard protocol is for the buyer’s agent to immediately alert the listing agent that there’s a problem. Then, both parties work together to solve it. Typically, either the closing gets delayed or there is an additional negotiation, such as monetary deduction of the sales price. In other words: There are options, and your agent can help you through this

Up Next: The “Closing Disclosure”

Let’s assume the final walk-through is smooth sailing. (Woo-hoo!) What happens next?

You’ll get info about your closing costs from the title company.

Meanwhile, the buyer’s mortgage lender must provide the buyer with a Closing Disclosure, or CD, three business days before settlement. This is a formal statement of the buyer’s final loan terms and closing costs. As the loan borrower, the buyer is entitled to a three-day review period to see if there are any significant discrepancies between their CD and Loan Estimate (LE) — document buyers receive when they apply for a loan. The LE outlines the approximate fees the buyer would need to pay.

In most cases, there are no major differences between the CD and LE. However, if certain closing costs differ by 10% or more between the estimate and the disclosure, the buyer’s loan has to go back to the mortgage lender so that cost differences can be reviewed. If that happens, closing is usually delayed until the issue is resolved.

Expect to See These People at the Closing

The closing typically takes place at the title company with the following people either at the same table or in a separate room:

  • Your agent
  • The buyer
  • The buyer’s agent
  • A title company representative
  • The loan officer
  • Any real estate attorneys involved with the transaction

Remember to Budget for Closing Costs

Closing costs can vary widely by location, but you’ll generally pay closing costs of 7% to 10% of the home’s sales price. So, on a $300,000 home, you can expect to pay anywhere from $21,000 to $30,000 in closing costs. In most cases, these costs are deducted from your proceeds at closing.

Closing costs for sellers typically include:

  • The commission for the listing agent and buyer’s agent
  • Transfer taxes or recording fees
  • Loan payoff costs
  • Unpaid homeowner association dues
  • Homeowner association dues included up to the settlement date
  • Prorated property taxes
  • Escrow, title, or attorney fees

Be Sure to Bring These Things to Closing

At the closing you should have:

  • A government-issued photo ID
  • House keys, garage remotes, mailbox keys, gate keys, and any pool keys
  • A cashier’s check, or proof of wire transfer, if your closing costs are not being deducted from the sales price.  (Your escrow agent will assist you with this.)

Don’t Forget to Dot These I’s and Cross These T’s

Before you rush off to pick out paint samples for your new place, remember to do these two steps that sellers often overlook:

Transfer utilities. Coordinate with the buyer through your agent so that utilities — including not only gas and electric but also water and cable — are transferred to the buyer. Once you know the title has officially transferred, then cancel your homeowner’s insurance. You don’t want to be without coverage until the deal is legally finished- Closing Day. 

Change your address. You obviously want to receive your mail at your new home. Setting up a forwarding address will also ensure that you can be reached if there are any post-closing matters. You can file a change of address with the U.S. Postal Service here.

Finally: Celebrate!

At last, you have officially sold your home.  Congratulations!  Time to get started with the next phase of your life.  Go get ’em.  Again!

Posted on September 30, 2018 at 12:02 am
Cindy Hill | Category: For Sellers